LAYER 3 DIGITAL CARE
Technology Support That Looks After More Than the Internet
Digital Care extends Layer 3 support beyond the connection itself. It is an AI-guided support platform that combines endpoint telemetry, remote support, structured maintenance, diagnosis, guided actions, outcome verification and customer communication.
Available options depend on your requirements.
Hestia — the calm at the centre of the home
What Digital Care looks after
Support that follows the symptom to the source
Most technology problems are not solved by a faster line. They are solved by someone competent looking at the right thing.
Remote Help
A technician who can see the problem with you, instead of asking you to describe it three times.
Endpoint Health
Visibility into the computer, its security state, updates and network quality — not just the line.
Guided Diagnosis
AI-guided triage plus operator judgement, so the right thing is checked in the right order.
Structured Maintenance
Regular care, not just break-fix. Updates, hygiene checks and small fixes before they become incidents.
Endpoint visibility
See what is happening on the device, not just the line
The Windows Endpoint Node gives the support team the context they need to diagnose properly without relying on a phone description.
- Windows Endpoint Node
- Computer health and security status
- Update state and network quality
- Local-subnet device visibility
- Approved diagnostic jobs
- Operator view for the support team
Router and edge telemetry
Visibility into the router and network edge is part of a later phase. It is not promised as a current capability.
Remote support and guided diagnosis
Hands-on help without the wait
When the fastest fix is to take control, Digital Care uses approved tools and clear communication to get you moving again.
MeshCentral
Remote desktop, terminal and file transfer when hands-on help is the fastest path to resolution.
Telegram
Direct, threaded communication with the support team, guided actions and clear next steps.
Operator View
A shared view of endpoint state so the person helping you sees what you see and acts with context.
Structured care workflow
Sense, diagnose, guide, verify
A repeatable loop that turns scattered support calls into consistent care.
Sense
Telemetry from the endpoint and network surfaces symptoms before they become problems.
Diagnose
AI-guided triage combined with operator judgement identifies the likely cause without guesswork.
Guide
Step-by-step actions you can follow, plus remote hands-on support when it is needed.
Verify
Outcome checks confirm the fix and close the loop with clear, honest communication.
Talk to us about Digital Care
We will explain how endpoint visibility and guided support fit your setup. No packages, SLAs or prices are invented.