Orion AI
Guidance for your connected life
Orion is Layer 3’s customer-facing intelligence layer. It helps you understand your Internet, Wi-Fi, security and Digital Care options, then guides you toward the right Layer 3 service or human support when needed.
Orion is practical help, not a generic chatbot. It works alongside our support team.
Orion — guidance by the stars
Customer value
Understand, troubleshoot, choose, escalate
Orion turns confusing connectivity questions into clear next steps.
See what is happening
Describe what you notice and Orion helps you make sense of slow speeds, dropouts or unusual device behaviour on your Layer 3 service.
Get guided steps
Follow clear, step-by-step checks for your home or office setup, without the usual runaround.
Find the right service
Orion matches what you need against Fibre, Fixed Wireless, LTE / 5G, Security and Digital Care options.
Know when people help
If the issue needs a technician or account change, Orion escalates to Layer 3 support with context already attached.
Use cases
Help for the things you actually need
Orion is organised around real situations, not feature lists.
Sort out connection issues
Troubleshoot slow evenings, dead zones and dropouts on your Layer 3 connection with plain-language guidance.
Safer browsing guidance
Learn how Secure DNS, filtering and safer browsing fit your household or business without getting lost in jargon.
Remote-support guidance
Find out when remote help, endpoint checks or guided maintenance is the right next step for your setup.
Service questions & escalation
Ask about your service, coverage or changes, and get routed to a Layer 3 team member when it matters.
Orion tiers
The right level of help for who is asking
Availability and depth depend on the Layer 3 service you select. No invented quotas or guarantees — just the right guidance for your context.
Cosmo
Learning and basic guidance for younger users and first-timers. Gentle help that respects household boundaries.
Lyra
Everyday support and deeper assistance for people living with Layer 3 at home. Patient help for the questions you hesitate to ask twice.
Sirius
Context-aware support for offices, teams and branches. Built for business continuity and more advanced requirements.
How it works
Ask. Understand. Guide. Verify.
Orion follows a simple loop, and knows when to hand over to a Layer 3 team member.
Ask
You describe the symptom or question in your own words.
Understand
Orion considers your Layer 3 service context and the most likely causes.
Guide
You receive clear steps, options or suggestions for the right service.
Verify
Confirm the outcome, or let Orion escalate to Layer 3 support if needed.
Talk to us about Orion
Orion is being introduced alongside Layer 3 support. Speak to our team to see what guidance is already available for your service.
Talk to Orion