Support Centre
When you need a hand, start here.
Layer 3 helps you understand connectivity problems, Wi-Fi issues, security concerns, account or service questions, and the right next step. Start with guidance, or let us take it from there.
Luna — steady, unhurried help
What do you need help with?
Pick the path closest to your problem
Internet connection
Fibre, Fixed Wireless, LTE / 5G or Business Internet not performing as expected.
Explore InternetWi-Fi and connected devices
Coverage, placement, device drops and the things that feel slow before they are line problems.
View guidesSecurity and safer browsing
DNS filtering, safer browsing, family-safe settings and network-level protection questions.
Explore SecurityDigital Care and remote assistance
Hands-on help, endpoint checks and guided diagnosis for technology beyond the connection.
Explore Digital CareAccount or service questions
Service changes, documentation or anything tied to your Layer 3 account.
My AccountBusiness connectivity
Offices, branches, remote teams and business continuity requirements.
Business InternetGuided troubleshooting
Start simple, then escalate with context
- Describe what changed and when it started
- Check the basics: power, cables, router placement and device Wi-Fi
- Let Layer 3 guide the next step based on what you see
- Escalate when a person, technician or account-specific help is needed
If the guided path is not helping, a person takes over
You should not be forced through endless automated steps. When the fastest answer is a human one, Layer 3 support picks up with the context already in place.
Digital Care and Orion
Remote help and guided next steps
Digital Care provides practical remote support when hands-on help is the fastest path to resolution. Orion can help you understand a problem and find the right Layer 3 service or next step when it becomes available.
Explore Digital Care
Endpoint visibility, guided diagnosis and remote assistance for technology beyond the Internet connection.
Explore Digital CareGuidanceMeet Orion AI
Practical help for your connected life, with clear escalation to Layer 3 support when a person is needed.
Explore Orion AIHuman support
Some matters need Layer 3 staff or a technician
Account verification, service-specific investigation, on-site work and complex changes usually need a person. The support path above helps us reach that point with the right context already attached.
Get in touch with Layer 3
Tell us what is happening and we will guide you to the right channel, team or next step.
Let’s get you moving again.
Start with the guided path, explore Digital Care, or reach out for account-specific help.